FREQUENTLY ASKED QUESTIONS
DIAPER/TRAINING PANTS FAQs
What are Terra Diapers made of?
The Absorbent Core is made of high-quality Japanese SAP (super absorbent polymers), 100% USA FSC-Certified natural wood pulp and tissue paper. The Breathable Backsheet and Soft Leg Cuffs are made from 100% biodegradable bamboo fiber (NOT bamboo Viscose). The Water-Resistant Sheets are made from biodegradable random copolymer extract from sustainable corn starch. The Frontal Tape Fastening System (only on Diapers, not Training Pants) and Topsheet are made of food-grade polypropylene. The Wetness Indicator is 100% plant-based and all ink on all Terra products and packaging is food-grade. Our diaper packaging is made from recyclable craft paper, sugar cane and rice.
Are Terra Diapers TCF (Totally Chlorine Free) or ECF(Elemental Chlorine Free)?
We know it seems like a simple question that should have a simple answer. We understand this is a hot topic for many customers and we want to be as transparent as possible about our ingredients. As our diapers are made in China, we are unfortunately at the “whims” of how the Chinese Government operates. All wood pulp for diaper manufacturing is imported, in our case from the US, but it’s done through a government authority and Terra then buys from this entity for the production of our diapers. Terra requests that the wood pulp is TCF, but it is impossible to conclusively ascertain whether or not the pulp we receive is in fact TCF.
We have had our diapers independently tested and they are confirmed to be chlorine free. You can see all of our testing certifications on our Transparency page. You can see the information regarding no chlorine detected in our products on page 11 of the Intertek Report. However, based on the fact that we can’t conclusively say the pulp used in every batch is TCF, we want to be completely honest and upfront as we can’t determine for sure that all of them are TCF, and therefore we will not make that claim without proof positive. We are working on trying to get full clarity on this.
What makes Terra Diapers unique?
Terra’s mission is to use the best ingredients Mother Nature has to offer, combined with cutting edge manufacturing technology and human innovation to create the best performing and most sustainable baby products. Even though our diapers are 85% plant-based, they don’t sacrifice functionality! Check out this video: https://www.terragentle.com/pages/transparency. Honestly, the video speaks for itself! Terra Diapers absorb more liquid and dry faster than other diapers on the market, and they happen to be made with better ingredients too!
Do Terra Diapers have a wetness indicator?
Yes, we understand this is an important feature for parents, so unlike other diaper brands that use chemical dye to detect wetness, Terra Diapers have a plant-based wetness indicator, with absolutely no chemicals used to detect wetness.
What size Terra Diaper is right for my baby?
Just like adults, all babies are shaped differently, and Terra Diapers may fit differently based on your baby’s unique body composition. It’s better for a diaper to be too big than too small, so if your baby is in between sizes, we recommend sizing up. You want to make sure the leg cuffs are snug around your baby’s legs, and for boys, you want to always make sure things are pointing down to prevent leaks! 😉
What kind of ink is used on Terra Diapers?
All ink used on Terra products and packaging is food-grade. You can see our SGS report here. While we know some parents like fun prints on their children's diapers, we like to be as minimalistic as possible, while concentrating our efforts on the performance of the diapers.
Are Terra Diapers biodegradable/compostable?
At Terra, we want to be at the forefront of sustainable products that are convenient, gentle, and actually work, without taking a large toll on the environment. Unfortunately, at this time, there are very few composting facilities in the US that are properly licensed and equipped to handle the composting of products that have come in contact with human waste. Since this is not feasible for most people in the US, our diapers have not been officially tested to be considered compostable at this time. We have done our own testing, and when the front tab and grip tape is removed, they biodegrade within 6 months. You can see the video here: https://www.youtube.com/watch?v=G-LUAtQEEnc
BABY WIPES FAQs
What are Terra Baby Wipes made of?
We have three varieties of wet baby wipes, as well as dry wipes. The Cloth for all our Baby Wipes is made of 100% Biodegradable FSC Certified Bamboo Fiber (NOT Bamboo Viscose) and 0% Plastic. NOTE: Try pulling other brands of baby wipes—if they rip easily, they most likely have plastic in the cloth.
The Liquid in our wet wipes contains only either 2 or 3 ingredients, and you can pronounce all of them! Terra Water Wipes only have 2 ingredients: 99.7% Pure New Zealand Purified Water and Hydrolyzed Soy Protein. Terra Kiwifruit Baby Wipes are made with 99% Pure New Zealand Purified Water, Kiwifruit Extract and Hydrolyzed Soy Protein. Terra Manuka Honey Baby Wipes are made with 99% Pure New Zealand Purified Water, MG650+ Manuka Honey and Hydrolyzed Soy Protein.
What’s the difference between the different types ofTerra Baby Wipes?
Terra Water Wipes provide a naturally simple, yet nourishing cleanse for your baby with just two ingredients. Our Kiwifruit Wipes contain a hint of kiwifruit extract which is rich in vitamins and provides natural moisturizing and cleansing benefits for your skin. Our Manuka Honey Wipes contain a hint of NZ locally sourced Organic MG650+ Manuka Honey, which is amazing for moisturizing with great anti-inflammatory effects, perfect for delicate, sensitive skin. Our Dry Wipes can be used dry, or you can add water to create your own chemical free wet baby wipes.
What’s the difference between bamboo and bamboo from viscose and why is bamboo better?
Bamboo is one of the most versatile and sustainable materials available today. It is fast-growing, abundant, and renewable, making it an excellent choice for a wide range of products, including eco diapers and baby wipes.
It is important to note that not all bamboo products are created equal! Some bamboo is processed using harsh chemicals to create bamboo viscose, which can have a negative environmental impact. To truly benefit from the eco-friendly properties of bamboo, it is best to choose products made from natural, unprocessed bamboo fibers, which is what we use for Terra Diapers and Baby Wipes.
What makes Terra Baby Wipes unique?
We are transparent about the ingredients used in the liquid AND the cloth of our baby wipes, and you can easily pronounce all of them! Try looking at the ingredients of other baby wipes. You may be surprised! Not only our Terra Baby Wipes natural, with 0% plastic, chemicals, fragrance or optical brighteners, they are also made with textured, cross-woven 100% FSC certified bamboo fabric for extra strength and durability to help clean up even life’s biggest messes!
How are Terra Baby Wipes so white if bleach isn’t used?
If you compare Terra Baby Wipes with other baby wipes, Terra wipes actually don’t look as white others since we don’t use a bleaching process.
Can I flush Terra Baby Wipes?
No, we do NOT recommend flushing Terra Baby Wipes, or any brand of baby wipes, even if they say they’re flushable. Flushing baby wipes can cause major plumbing problems in your home and your community’s sewer system.
Are Terra Baby Wipes biodegradable/compostable?
Do Terra Baby Wipes expire?
All baby wipes expire. If unopened, our wipes last up to 3 years. You can find the expiration date on the back of each pack of our wipes. Once open, it’s best to keep them stored in a cool, dry place, and they will last XX.
Where can I buy Terra products?
As a new brand, we're in the process of growing our list of retailers across the US and Canada. You can find all of our current retailers on our Where To Buy page.
Do you offer Trial Packs?
We hand out samples at events we attend such as the Prego Expos, Drool Baby Show and Toronto Baby Show, but we don't currently offer them on our website.
I have another question, that’s not answered here, who can help me?
Please reach out to our Customer Care team here.