1. What is your return policy?
Due to the nature of our products, we are unable to accept returns, however, customer satisfaction is our top priority, so in the unlikely instance that you're not satisfied with your order, please click here to contact our Customer Care team.
If you purchased your Terra products from a retailer, you will need to contact the original retailer for information on their return policy.
2. Can I shop as a guest rather than signing up for a Terra account?
Yes, when you’ve finished shopping, simply continue to the checkout and complete your transaction as a guest.
3. What payment types do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Meta Pay, Google Pay and Diners Club.
4. Where do you deliver?
We currently ship via UPS and FedEx to all Contiguous Unites States. Due to the size and weight of our products, shipping costs prohibit us from shipping to Hawaii and Alaska, as well as APO/AFO addresses at this time.
5. How much does shipping cost?
Shipping rates depend upon your location, as well as the weight of your order. We offer Free Shipping for orders $70 and above.
6. When will my order ship?
Orders are shipped next business day out of our US warehouse located in the suburbs of Atlanta, GA. Please allow 3-7 business days for delivery, depending on your location.
7. How can I track my order?
As soon as your order ships, you’ll receive a confirmation email with a tracking link.
NEED ADDITIONAL HELP?
Please click here and our Customer Care team will be happy to help!
GENTLE ON YOU, GENTLE ON THE PLANET.
At Terra our mission has always been to use the best of nature and technology to create innovative and sustainable personal care products. Proudly headquartered in beautiful, clean and green New Zealand we combine the best of natural ingredients and technology plus good old kiwi innovation to create quality products that are gentle on you and those most important to you, as well as gentle on our environment.
